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• What is NLP and how did it originate?

• What are the assumptions of NLP?

• What are the frameworks of NLP, and how do they guide us and open communication pathways?

• The power of words

• What is the anchor technique and how does it help manage difficult situations?

• Steps to apply the reframing technique

• How to build trust and understanding with clients & collaborators

• What is rapport and how does it help create deeper connections?

• What are beliefs, and how can you change limiting beliefs to your advantage?